Customer Service Representative

What you will be doing:

• Perform timely and accurate order validation supporting approximately $1B in annual sales revenue while ensuring customer-specific service expectations are met
• Manage order modifications in alignment with customer requests while minimizing service disruptions and potential financial risk
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs

Qualifications:

• Minimum of 1 year of customer service experience in a service-oriented industry
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to manage a high volume of work while maintaining strong attention to detail and accuracy

Additional Information:

• Fortune Brands believes in fair and equitable pay
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security.