The Senior Manager role will lead the Consumer Experience team focused on teammate support and strategic DashPass partnership. On a typical day you might develop solutions to optimize teammate processes to ensure Consumers can receive fast and fair resolutions, create a plan to differentiate the experience for DashPass subscribers or dive into data to explain Consumer satisfaction performance at the lowest level of detail and translate them into actionable plans to hit business OKRs. The best Strategy & Operations Senior Managers have strong strategic skills, are equal parts analytical and creative, have exceptional interpersonal and relationship-building skills, and are willing to roll up their sleeves and do whatever it takes to make their business successful. They are also proven cross functional leaders who excel at influencing up and motivating a team towards a goal.
You will shape the vision of the Consumer Experience and key partnerships. You will drive the Consumer Experience strategy for our membership program, own key business results and present outcomes to leadership, while empowering your team to grow in their careers. You will partner with teams within Consumer Experience, and our Product, Engineering, Analytics, and Tools teams to improve Consumer Experience. You will produce, dig into, and use data and insights independently to identify opportunities to optimize Consumer support journey end-to-end.