Mission and Focus:
- Transform how public safety agencies hire, train, and retain their teams using responsible AI and intelligent automation.
- Lead a function that ensures reliable, mission-critical support in a fast-paced, high-stakes environment.
Role Responsibilities:
- Own the Customer Support & Operations function, scaling it to meet growing customer needs.
- Lead Help Desk and Technical Support teams, manage all customer escalations effectively.
- Drive cross-functional prioritization efforts with Engineering, Product, and Technical Services teams.
Candidate Profile:
- A hands-on leader with strong operational discipline and practical technical troubleshooting skills.
- Possesses the ability to balance immediate, real-time support demands with long-term continuous improvement initiatives.
- Brings team leadership experience to build and manage a high-performing support organization.
GovWorx
GovWorx leverages responsible AI and intelligent automation to transform the hiring, training, and retention processes for public safety agencies. It is a mission-focused, fast-paced organization that values operational excellence and practical problem-solving in a high-stakes environment.