Senior Manager, Client Experience Operations (Transfers)

Prioritize initiatives that drive measurable outcomes for clients. Lead a team and work across functions to provide clarity and ensure smooth processes and client experiences. Collaborate with cross-functional teams to map out the intersection of people and technology to create seamless and impactful experiences. Challenge the status quo of our existing experiences and leverage AI and cutting-edge technologies to drive greater productivity, higher accuracy, and faster resolutions for clients. Use data-driven insights to prioritize suggested improvements based on their expected impact on business outcomes.