Remote Operations management Jobs · Client Experience

• Own the end-to-end performance of the claims operation.
• Drive claims quality, speed, and scalability through inventory management.
• Develop the claims department's client experience strategy.

Centivo is an innovative health plan for self-funded employers. They are on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills and work with employers ranging in size from 51 employees to Fortune 500 companies.

• Shape client experience, build trust, and remove friction between teams.
• Turn client insight into action and help the organization operate as one client focused system.
• Lead the Client Experience team and partner closely with Sales, Account Management, Product, etc.

Scorpion provides technology and services helping local businesses thrive by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. They are a technology-led service with a human touch and offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.

• Manage all inbound phone, text, and email support to ensure clients feel supported.
• Build and maintain a QA function to review response quality and coach the team.
• Identify inefficiencies in workflows and tooling, and implement solutions.

Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.