Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Manage executive-level engagements and collaborate with commercial, partnership, and product teams.
Surface key customer and partner insights and strengthen strategic relationships.
Help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations.
Lead and scale the Customer Success Organization by managing and developing a team of Customer Success Managers.
Elevate the end-to-end customer experience by defining what “top-tier customer experience” means and translating it into repeatable standards.
Drive strategic customer outcomes by personally overseeing and supporting a portfolio of Arcadia’s most strategic and complex customers.
Arcadia is the global utility data and energy solutions platform. With their leading data platform, AI-powered analytics, industry expertise, and expansive partner network, they deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. They are building a team of individuals from different backgrounds, industries, & educational experiences.
Drive post-sales success by aligning ServiceNow’s offerings to customer goals and fostering strong relationships with C-Level executives.
Partner with Account Executives to create integrated strategies, delivering long-term value and mitigating risks to ensure success.
Establish clear success metrics, fostering innovation, continuous learning, and strategic alignment to meet and refine business transformation plans.
ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They have over 8,100 customers, including 85% of the Fortune 500®, offering a cloud-based platform connecting people, systems, and processes to improve organizational workflows.
Shape grounded experience visions, partnering with design and delivery teams.
Diagnose client challenges deeply using research, analytics, and AI-supported analysis.
Lead experience strategy from discovery through delivery and ongoing optimization.
Velir is a mid-sized digital agency with a portfolio of clients, ranging from non-profits to Fortune 500 brands. Their culture is built on trust, collaboration, and continued improvement, and they strive for excellence in everything they do.
Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective and personalized. They are collaborative, inclusive, and grounded in their values.
Creating a vision, strategy and territory plan to achieve revenue goals and ensure success.
Understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions
Increase results to identify new ways to grow our business and expand current partnerships
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, investing in people and new advanced technologies to unlock the power of data.
Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly.
Anticipate and remove obstacles that hinder delivery, equipping teams with the processes and tools needed.
Partner with leaders across departments to align implementation strategy with organizational priorities.
Humata Health Inc. delivers innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse workplace where ideas and contributions are valued, offering remote flexibility and growth opportunities.
Proactively engage with customers to understand their needs, challenges, and objectives.
Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. With over 500 employees in more than 10 countries, they help customers innovate and build next-gen banking and payment solutions, and joined Visa in 2024.
Design and execute strategies to secure new retail clients, driving business expansion.
Provide leadership to the retail sales team, empowering them to excel in prospecting and negotiating.
Build enduring relationships with key clients, serving as a trusted advisor.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Leading enterprise transformation program for major banking clients.
Owning executive stakeholder alignment and program governance.
Optimizing time to value for clients and maintaining reasonable timelines.
Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Pismo was acquired by Visa in 2024, with 500+ employees in more than 10 countries.
Serve as a trusted advisor to Fortune 500 C-suite leaders, empathetically translating your own operational experience into clear, actionable strategies for enterprise transformation.
Champion the customer by marshalling resources across Sales, GTM, Product, and Partner organizations to elevate value across the customer lifecycle.
Establish and elevate industry thought leadership by creating frameworks, narratives, and methodologies that help strategic customers accelerate their transformations.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Oversee performance and scalability of the launch and delivery engine.
Lead a diverse global team to drive key initiatives and improve operational efficiencies.
Build executive-level relationships with the largest clients.
Jobgether connects job seekers with partner companies' open roles, using an AI-powered matching process to ensure fair reviews. They aim to quickly and objectively identify top candidates for companies.
Define and lead Goodway’s people’s strategy in alignment with the company’s growth and transformation agenda.
Build and lead a high-performing People Experience team that acts as a strategic partner to the business.
Be the architect of a modern, high performing and customer centric culture whilst preserving the power of the Goodway (Group) culture defined by the goal of being ‘thriving, caring and fun.’
Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history, offering data-driven and technology-enabled digital media and marketing services with teams in the U.S. and the UK. They have a diverse team of digital strategists, media practitioners, technologists and data scientists.
Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals.
Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration.
Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability.
AuditBoard is a leading audit, risk, ESG, and InfoSec platform. They have surpassed $300M ARR and are continuing to grow, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.