Strategic Initiatives Lead, Customer

Key Responsibilities:

• Strategic Roadmap: Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals.
• M&A Integration: Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration.
• Program Leadership: Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability.

Attributes for a Successful Candidate:

• You can pivot easily between defining high-level vision and executing granular programmatic tasks.
• You have a proven track record of integrating acquired companies without disrupting the existing customer experience.
• You are comfortable operating as a peer to senior leadership and influencing executive-level decision-making.