Identify areas of risk and takes steps to prevent customer or revenue churn
Work closely with Sales Teams to define and execute product adoption and customer retention plans
Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive and coordinate implementation process improvements across the Services organization.
Work across Lumin departments and partners to identify systemic issues.
Maintain and evolve standard implementation artifacts.
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. They empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base.
Provide strategic direction to clients on maximizing value through Alkami’s platform.
Establish and maintain strong relationships at all levels of seniority within client organizations.
Understand clients’ business challenges, goals, and industry trends, offering strategic consultation.
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States. They help clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami has an awesome diverse and inclusive environment and continue to be recognized for its intentional culture and tremendous growth.
Own monitoring of post-sales SME delivery programs including milestones, dependencies, risk tracking, and stakeholder comms.
Lead cross-functional alignment by coordinating with customer success managers, GRC SMEs, and Product to unblock customer outcomes.
Standardize + scale playbooks: Define repeatable processes for framework mapping and customer patterns to reduce time-to-value.
Vanta's mission is to help businesses earn and prove trust through continuously monitored and verified security. They empower companies to practice better security and prove it with ease with the help of their kind and talented team.
Lead and grow strategic enterprise client relationships.
Serve as a trusted advisor to senior stakeholders.
Own long-term success, retention, and expansion.
Stacker is a company that focuses on enterprise client relationships. They appear to be in a high-growth phase and operate in a remote-first environment.
Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
Build relationships with executive sponsors and key day-to-day contacts.
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Contribute to cross-CXS programs and standardization efforts.
Lead AI roadmap and transformation execution in his vertical.
Drive operational cadence of weekly, monthly and quarterly business reviews.
Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.
Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Own client outcomes end-to-end across US and Australia.
Set direction, guide teams, and work proactively with clients.
Ensure delivery quality, retention, and long-term client success.
Trialfacts connects patients to clinical trials, providing clients with results, transparency, and confidence. They are a global team with a leadership team that shapes client service, internal collaboration, and sustainable growth.
Lead end-to-end rollout of card programs for financial and FinTech partners.
Develop and manage project plans, timelines, risk logs, and status reporting.
Coordinate across product, tech, client, and partner teams for solution delivery.
BLEND360 is an AI services provider that co-creates meaningful impact for its clients through data science, AI, technology, and people. They aim to fuel bold visions and tackle challenges by aligning human expertise with artificial intelligence.
Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.
Lead high-level client strategy while driving flawless execution across a large-scale 2026 project.
Oversee key client partnerships at the executive level, ensuring alignment across strategy, staffing delivery, and financial performance.
Responsible for client satisfaction, team performance, operational excellence, and commercial success across the full lifecycle of the program.
Elevate Staffing is a people agency that values personality and authenticity. They celebrate diversity and invite applications from all cultures and backgrounds.
Drive a significant increase in Enterprise Success attach rate, ensuring performance exceeds target.
Grow net retention across your supported account portfolio, consistently surpassing goals.
Maintain strong gross retention for your portfolio, meeting or exceeding established targets.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named as a Great Place to Work, and recognized by Flexa for true flexibility.
Serve as a trusted technology advisor to business and executive stakeholders.
Lead the enterprise applications transformation agenda, including modernization and cloud adoption.
Own end-to-end delivery accountability for enterprise application initiatives.
CareTria's strength lies in the passion, actions, and focus of its contributors. They are a team that values leadership and aims to be a forward-facing technology partner, accountable for delivering results and enabling scalable, high-quality solutions.
Drive post-sales success by aligning ServiceNow’s offerings to customer goals and fostering strong relationships with C-Level executives.
Partner with Account Executives to create integrated strategies, delivering long-term value and mitigating risks to ensure success.
Establish clear success metrics, fostering innovation, continuous learning, and strategic alignment to meet and refine business transformation plans.
ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They have over 8,100 customers, including 85% of the Fortune 500®, offering a cloud-based platform connecting people, systems, and processes to improve organizational workflows.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Lead and scale the Customer Success Organization by managing and developing a team of Customer Success Managers.
Elevate the end-to-end customer experience by defining what “top-tier customer experience” means and translating it into repeatable standards.
Drive strategic customer outcomes by personally overseeing and supporting a portfolio of Arcadia’s most strategic and complex customers.
Arcadia is the global utility data and energy solutions platform. With their leading data platform, AI-powered analytics, industry expertise, and expansive partner network, they deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. They are building a team of individuals from different backgrounds, industries, & educational experiences.
Own end-to-end program management for large, complex cross-functional GTM initiatives.
Build scalable program management frameworks, including intake processes, success criteria templates.
Partner with GTM leadership to surface risks and opportunities, create executive-ready communications.
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.