Principal Customer Success Executive- Banking

What you get to do:

• Identify areas of risk and takes steps to prevent customer or revenue churn
• Work closely with Sales Teams to define and execute product adoption and customer retention plans
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Experience collaborating with senior IT and business leaders
• A minimum of 10 years in a similar client facing or appropriately relevant role

Experience in any of the following critical subject areas:

• IT Strategy and Planning
• IT Operations and Management
• Human Resources