Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Own a portfolio of customers, guiding them through the entire post-sale experience.
Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
Drive adoption and product utilization across accounts, ensuring customers gain maximum value.
ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Lead and develop a team of Customer Success Managers, including hiring.
Build and refine Customer Success playbooks, processes, and systems for retention.
Partner with Product, Engineering, and Marketing to improve customer outcomes.
FirmPilot is a generative AI platform that powers modern marketing for law firms. They drive outcomes through automation, data-driven SEO, and content strategies, serving clients from small firms to established practices, backed by top-tier investors.
You will work with customers to drive consumption, adoption, and customer satisfaction.
Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Develop relationships with multiple C-suite personas across all product sales
Oversee client relationship mapping, orchestrating an account strategy across a broad virtual team
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
Own client communication to ensure a streamlined client experience.
Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
Apiiro is a fast-growing startup at the forefront of application security. Their cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Manage relationships with financial institutions and fintech clients across the Americas.
Maximize adoption, retention, and client growth through Entersekt’s solutions.
Drive renewals, upsells, and expansion, collaborating with the Commercial team.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication and app security. They have a diverse product portfolio expanding globally with emphasis on North America and European markets.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Own post-implementation customer journeys for a portfolio of accounts.
Proactively monitor customer health and orchestrate interventions before issues escalate into churn risks.
Lead Quarterly Business Reviews that demonstrate ROI and identify expansion opportunities.
Zinier empowers frontline workers and those supporting them to achieve greater productivity. They are a remote-first, global team headquartered in Silicon Valley with a hybrid workforce across Europe, the United States, Singapore, and Bangalore, India.