Strategic Client Success Manager

Responsibilities:

• Provide strategic direction to clients on maximizing value through Alkami’s platform.
• Demonstrate thought leadership and collaborate with numerous internal teams to share insights and drive innovation.
• Develop clear success plans that define client objectives and track progress to ensure clients achieve their desired outcomes.

Client Relationships:

• Establish and maintain strong relationships at all levels of seniority within client organizations.
• Understand clients’ business challenges, goals, and industry trends, offering strategic consultation to help them achieve their business and digital objectives.
• Build strong relationships with executive influencers and decision-makers within client organizations, turning them into champions.

Issue Resolution & Innovation:

• Advocate for client needs to internal leaders and departments, ensuring their voice is heard and their challenges are addressed.
• Use data-driven insights to influence decisions and guide both clients and internal teams toward better outcomes.
• Take on additional projects that contribute to building a strong Client Success culture across the team.