Build systems and automation for amazing customer experiences.
They are looking for someone to lead and scale a frontline customer team. Fetch is a startup or high-growth company that emphasizes innovation and teamwork.
Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
Coach and develop team members through 1:1s, performance management and targeted development plans.
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend works with more than 1,000 leading merchant partners across industries and our headquarters is in downtown San Francisco.
Provide direct supervision, coaching, and performance oversight to clinical managers.
Serve as a primary operational liaison between clinical teams and health plan care management teams.
Oversee onboarding and training for care teams and clinical managers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. They cultivate a dynamic and inclusive team environment.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Lead the strategy, performance, and execution of all centralized operational functions to enable our care model performance.
Establish KPIs, dashboards, and performance frameworks to drive strong processes with operational visibility across the company.
Lead, mentor, and actively develop leaders across the central operations team, fostering a high-performing, inclusive, and supportive employee culture.
firsthand supports individuals living with SMI (serious mental illness) by providing a team of peer recovery and benefits specialists and clinicians to meet each individual where they are. They are cultivating a team of passionate problem-solvers to tackle healthcare challenges.
Lead the design and execution of the Medicare Advantage Transformation plan.
Direct cross-functional workstreams to implement key MA initiatives.
Monitor key performance indicators for the MA business line.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Manage payment program implementation for client retention.
Design and implement new programs to maximize retention rates.
Manage metrics related to client retention and performance.
Aledade empowers independent primary care practices to deliver better care in value-based care contracts. They are the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Lead overall account strategy, ensuring alignment between client business objectives, marketing initiatives, and executional plans.
Oversee integrated, multi-channel campaigns from planning through launch, optimization, and performance analysis.
Serve as a strategic partner to senior client stakeholders, providing proactive guidance, insights, and growth recommendations.
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, their 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
Design, implement, and optimize operational workflows for the Workers' Compensation division.
Support and manage operational teams, including training and performance management.
Develop and track KPIs to measure operational excellence and program performance.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. They have raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY, and their B2C marketplace simplifies booking a scan.
Design and own the annual planning process: timeline, stakeholder alignment, trade-off structuring, resource mapping, goal-setting frameworks, and initiative sequencing.
Lead monthly KPI and performance reviews; elevate the quality, clarity, and decisiveness of all leadership forums.
Build, develop, and direct a small team of Program Managers who lead and drive projects within Client Operations and across the Wrapbook organization.
Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place, making production payroll and accounting easier, faster, and more secure. The growing team of 250+ people across the USA and Canada includes entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Own market operational performance against organizational and contractual outcomes, ensuring initiatives drive measurable clinical and financial results
Lead operation partnerships with customers in the market, aligning on market strategy, contractual goals, and performance targets across cost, quality, and member experience.
Partner with the clinical leadership to align care model execution with operational strategy, ensuring seamless member experience and optimized performance outcomes
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
Lead a team of managers and individual contributors that will own various claim edit, general follow-up, and denial management tasks with various payers
Identify trends in payer behavior and surface them for leadership review
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service with over 30,000 licensed therapists.
Contribute to cross-CXS programs and standardization efforts.
Lead AI roadmap and transformation execution in his vertical.
Drive operational cadence of weekly, monthly and quarterly business reviews.
Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.
Drive tactical and strategic execution, leveraging insights and industry knowledge to optimize performance and achieve long-term growth.
Lead client engagements, focusing on building innovative, growth-oriented strategies and fostering strong relationships.
Manage and develop direct reports, providing mentorship and coaching to strengthen strategic thinking, accountability, and project management skills.
Acceleration Partners is a partnership marketing agency that drives measurable outcomes for clients. They manage clients in 40+ countries with a global team of 300+ focusing on data-driven strategies.
Lead operational systems, administrative infrastructure, and internal workflows.
Lead initiatives that support employee engagement and organizational health.
Serve as a strategic advisor to the CEO on operational matters.
Sepsis Alliance is the nation’s leading sepsis patient advocacy organization, saving lives and reducing suffering through awareness, education, and advocacy. The organization is a national nonprofit with a collaborative remote team committed to improving sepsis awareness, prevention, and care.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Partner with stakeholders to understand operational challenges and opportunities.
Create a product strategy that drives improved scale of the organization.
Manage a team of Product Managers to develop solutions to drive business goals.
Aledade empowers independent primary care practices, health centers, and clinics to deliver better care to their patients and thrive in value-based care. They were founded in 2014 and have become the largest network of independent primary care in the country with a collaborative, inclusive and remote-first culture.