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20 jobs similar to Director, Performance Economics (Customer Retention)

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US

  • Own the full renewal lifecycle for assigned accounts.
  • Serve as primary strategic partner for renewal-stage clients.
  • Clearly articulate and quantify membership impact and ROI.

Union Healthcare Insight is a researcher-founded, researcher-led membership organization delivering independent, curated insight on what is moving — and will move — healthcare. They equip healthcare leaders with objective analysis across strategy, sectors, and market dynamics to support confident decision-making and meaningful organizational impact.

US 4w PTO 12w maternity

  • Partner with stakeholders to understand operational challenges and opportunities.
  • Create a product strategy that drives improved scale of the organization.
  • Manage a team of Product Managers to develop solutions to drive business goals.

Aledade empowers independent primary care practices, health centers, and clinics to deliver better care to their patients and thrive in value-based care. They were founded in 2014 and have become the largest network of independent primary care in the country with a collaborative, inclusive and remote-first culture.

$190,000–$215,000/yr
US

  • Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts
  • Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
  • Develop and operationalize a customer strategic growth methodology aligned to value-based care models

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We are growing fast and have emerged as a market leader in the highly competitive population health management software market.

Global

  • Own Strategic Client Relationships: Serve as the senior strategic lead for enterprise clients, owning executive communication.
  • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied to NRR performance.
  • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps.

Directive is a remote-first performance marketing team that drives measurable growth for B2B SaaS and tech companies. They focus on data-backed strategy and world-class execution across Paid Media, SEO & Content, CRO, Creative, and RevOps, fostering integrated marketing leadership.

$110,000–$130,000/yr
US

  • Manage, retain and expand relationships with assigned clients.
  • Deliver business results to drive high client retention and expansion.
  • Act as the voice of the client, advocating for their requests and feedback.

Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.

$80,000–$90,000/yr

  • Serve as primary relationship lead for assigned health plan partners
  • Own internal revenue and performance targets tied to your payer markets
  • Analyze operational and program data to identify risks and growth opportunities

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support.

$176,000–$210,000/yr
US Unlimited PTO

  • Lead the business strategy and execution for HEDIS outcomes.
  • Establish and manage incentive structures and provider engagement models.
  • Develop and oversee cross-functional initiatives that translate measure logic into actionable programs.

Clover Health is dedicated to improving the lives of seniors through high-quality, data-driven physician enablement technology. They have built an innovative technology platform designed to put actionable clinical insights into the hands of physicians at the point of care.

US

  • Lead, mentor, and develop a team of 7–8 Client Success Managers.
  • Ensure structured Success Plans are developed and executed for key accounts.
  • Partner with Sales to drive renewals and expansion opportunities.

Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.

US

  • Partner with the Valeris Sales team to ensure a clear understanding of the concept design while addressing the patient journey and brand strategy specific to the patient program.
  • Serve as expert resource for the team to address questions pertaining to program design and project management.
  • Maintain a knowledge base for cross functional team training, onboarding and sharing of best practices with client services, working with internal operational stakeholders.

Valeris is a fully integrated life sciences commercialization partner providing comprehensive solutions that span the healthcare value chain. The company has over 500 life sciences customers, is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, and has a mission-driven and inclusive culture.

US

  • Lead complex, cross-functional enterprise programs.
  • Own end-to-end delivery of high-visibility client implementations.
  • Partner with executive leadership to operationalize enterprise priorities.

Solera Health is on a mission to change lives by guiding people seamlessly to better health solutions. They empower payers and employers with tools to manage providers and outcomes across chronic conditions, with an innovative platform curating a marketplace of solutions.

US 4w PTO

  • Lead the design and execution of the Medicare Advantage Transformation plan.
  • Direct cross-functional workstreams to implement key MA initiatives.
  • Monitor key performance indicators for the MA business line.

Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

$135,000–$165,000/yr
US

  • Lead overall account strategy, ensuring alignment between client business objectives, marketing initiatives, and executional plans.
  • Oversee integrated, multi-channel campaigns from planning through launch, optimization, and performance analysis.
  • Serve as a strategic partner to senior client stakeholders, providing proactive guidance, insights, and growth recommendations.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, their 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data.

$154,000–$172,000/yr
US Unlimited PTO

  • Accountable executive owner for a curated portfolio of Medely’s most strategic enterprise systems.
  • Responsible for protecting and expanding Net Revenue Retention (NRR), driving system-level adoption and reliability, and ensuring long-term enterprise partnership health.
  • Lead through influence, quarterbacking a cross-functional “Account Pod” (Account Managers, Operations, Product, RevOps).

Medely is a high-growth technology start-up that is reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

US

  • Provide direct supervision, coaching, and performance oversight to clinical managers.
  • Serve as a primary operational liaison between clinical teams and health plan care management teams.
  • Oversee onboarding and training for care teams and clinical managers.

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. They cultivate a dynamic and inclusive team environment.

US Unlimited PTO

  • Provide executive leadership and strategic oversight for enterprise operations and quality initiatives.
  • Own enterprise-wide HEDIS strategy, execution, and performance outcomes.
  • Build and lead a centralized PMO delivering weekly performance metrics across all sites.

Vanna Health aims to improve overall health and wellbeing for individuals with serious mental illness by fostering a sense of belonging. They promote collaboration across healthcare providers through innovative payment models and technology and are committed to culturally competent care.

US

  • Leading enterprise transformation program for major banking clients.
  • Owning executive stakeholder alignment and program governance.
  • Optimizing time to value for clients and maintaining reasonable timelines.

Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Pismo was acquired by Visa in 2024, with 500+ employees in more than 10 countries.

$130,000–$140,000/yr
US Unlimited PTO

  • Lead health plan partnerships across Medicaid and related lines of business.
  • Serve as the senior relationship owner for a portfolio of managed care health plan partners.
  • Identify performance risks early and lead cross-functional action plans to improve outcomes.

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, the company is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.

$109,200–$109,200/yr
US Unlimited PTO

  • Fully own end-to-end design, planning, and execution of cash projects, and coordinate with external and internal stakeholders to ensure successful end-to-end execution.
  • Identify and advance macro-level improvements in U.S. operations, program management, and reporting processes.
  • Establish and maintain high quality relationships with donors and operational partners.

GiveDirectly (GD) aims to reshape international giving by providing cash grants directly to the world’s poorest. They have raised over $1B since launching in 2011 and delivered cash to more than 2 million people in 15 different countries, with a global team of ~150 and country operations teams of ~650 spanning 21 different countries and 69 languages.

US 4w PTO

  • Lead CCP operations across multiple service provider groups.
  • Manage a clinical workforce of 25–35 Care Managers and LVNs/LPNs.
  • Serve as Evergreen’s operational point of ownership for practice partners.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They believe patients living with kidney disease deserve the best care and are committed to improving patient outcomes.

18w maternity 16w paternity

  • Own strategic and operational planning and execution to launch and optimize new Complex Care offerings.
  • Monitor end-to-end program performance using a data-driven approach.
  • Develop capacity and budget models and advocate for the operational resources needed.

Spring Health aims to eliminate every barrier to mental health. They partner with over 450 companies and provide care for 10 million people.