Director, Clinical Operations
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What you’ll do:
- Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
- Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
- Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
What success looks like in this role:
- Customer and member satisfaction
- Operational efficiency (productivity, utilization)
- Team retention rates
What you’ll bring:
- 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams (100+ FTEs).
- Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight.
- Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) with a strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders
Spring Health
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.