Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
Embed behavioral health expertise into the design, governance, and evolution of our digital platform.
Translate complex behavioral health workflows into scalable digital solutions that empower over 70,000 clinicians and millions of patients.
Define how responsible AI and clinical quality are operationalized at a national scale for a mission that truly matters.
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Since 2019, Headway has grown into a national network of over 60,000 mental healthcare providers across all 50 states and has served over 1 million patients.
Provide direct supervision, coaching, and performance oversight to clinical managers.
Serve as a primary operational liaison between clinical teams and health plan care management teams.
Oversee onboarding and training for care teams and clinical managers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. They cultivate a dynamic and inclusive team environment.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Provide clinical oversight and field-based supervision and ongoing coaching to Co-Response coordinators.
Deploy and maintain a caseload. Provide field coverage and field supervision.
Work with HPJIP Epi team to track and monitor client engagement outcomes and maintain detailed, accurate and timely reports on productivity and quality.
The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. They provide a wide array of programs and services focused on various health initiatives.
Leads the cross-functional Trial Team (CTT); tracking of project deliverables & timelines.
Identifies risks and ensures mitigation and contingencies are being initiated and followed through (including management of CAPAs)
Accountable for the delivery of the trial within agreed/projected life of trial budget.
Definium Therapeutics, formerly known as Mind Medicine, is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. Founded in 2019, they are continuously expanding their presence and global footprint and searching for high-impact individuals.
Translate clinical requirements into product strategy, requirements, and execution plans.
Ensure clinical integrity, safety, and evidence alignment in product design and decision-making.
Serve as connective tissue between Product, Care Delivery, and Clinical Leadership.
Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world. Headspace values include Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Provide consultation to healthcare organizations, school-based health centers, states, and other partners on launching, implementing, sustaining, and evaluating Zero Suicide and comprehensive suicide care initiatives
Lead projects and/or manage components of larger, complex initiatives
Develop and deliver presentations, trainings, and workshops on suicide prevention, intervention, postvention, and related behavioral health topics
Education Development Center (EDC) is one of the world’s leading nonprofit research and development firms. EDC designs, implements, and evaluates programs to improve education, health, and economic opportunity worldwide.
Facilitate team alignment by running meetings, coordinating agendas, and driving accountability.
Enable communication and change management across teams through overseeing communication mechanisms.
Lead research program management by overseeing timelines and deliverables for research projects.
Omada Health is dedicated to inspiring and engaging individuals in lifelong health improvement. They address lifestyle and behavior changes for those managing chronic conditions, using a multi-condition platform and connected devices to deliver personalized care.
Lead the strategy, performance, and execution of all centralized operational functions to enable our care model performance.
Establish KPIs, dashboards, and performance frameworks to drive strong processes with operational visibility across the company.
Lead, mentor, and actively develop leaders across the central operations team, fostering a high-performing, inclusive, and supportive employee culture.
firsthand supports individuals living with SMI (serious mental illness) by providing a team of peer recovery and benefits specialists and clinicians to meet each individual where they are. They are cultivating a team of passionate problem-solvers to tackle healthcare challenges.
Manage complex medical issues, coordinating care, facilitating best diagnostic and therapeutic treatment options available world-wide, and navigating the healthcare system.
Offer high level clinical management and education to clients and families in a caring, compassionate manner.
Work closely with clinical and research team, identifying latest therapies and delivering comprehensive information on medical conditions, medications, treatments, and clinical trials.
Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. They guide individuals and families to top specialists, advanced diagnostics, and personalized care offering independent, science-backed insights to help clients make informed decisions and access the best care.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Own the end-to-end clinician onboarding experience, driving >90% clinician satisfaction and >70% activation within 14 days of onboarding
Facilitate high-quality group and individual onboarding sessions that help clinicians feel immediately confident and ready to use Ambience independently
Partner closely with Clinical Success Managers and enterprise leads to align onboarding approaches with real-world clinical workflows and health system-specific needs
Ambience Healthcare is building an AI intelligence platform that aims to restore humanity to healthcare and drive meaningful ROI for health systems. They are backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins and were selected as a LinkedIn Top Startup in 2024 and 2025.
Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider.
Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Contribute to one or multiple clinical studies and demonstrate thorough knowledge of clinical operations project management.
Ensure clinical trials are executed according to scope of work, budget, timelines, KPIs, and corporate goals.
Identify risks and propose solutions to facilitate clinical studies.
Nuvalent is working to create selective medicines designed to address the needs of patients with cancer. They are an exciting early-stage company with experienced scientists and industry veterans with a proven track record in drug discovery, oncology drug development, and company building.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Leading enterprise transformation program for major banking clients.
Owning executive stakeholder alignment and program governance.
Optimizing time to value for clients and maintaining reasonable timelines.
Pismo, founded in 2016 by experienced entrepreneurs and engineers, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Pismo was acquired by Visa in 2024, with 500+ employees in more than 10 countries.