Specialty Care Navigator, Trauma

What you’ll do:

• Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
• Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care.

What success looks like:

• Maintain high member satisfaction, as measured by survey responses.
• Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate.
• Triage and enroll members into appropriate LOC, based on presenting problems and goals.

What you’ll bring:

• Independent clinical mental health license firmly required (LCSW, LMFT, LPC, or equivalent).
• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma in adult and adolescent populations in outpatient or intensive outpatient settings.
• Experience with motivational interviewing, diagnostic assessment, and triage.