Own the end-to-end clinician onboarding experience, driving >90% clinician satisfaction and >70% activation within 14 days of onboarding
Facilitate high-quality group and individual onboarding sessions that help clinicians feel immediately confident and ready to use Ambience independently
Partner closely with Clinical Success Managers and enterprise leads to align onboarding approaches with real-world clinical workflows and health system-specific needs
Own the post-onboarding education roadmap and programming calendar.
Translate data insights into targeted education plans and measurable adoption strategies.
Design cohort-based learning models (role-based, topic-based, and performance-based).
Midi is a virtual care company focused on women’s health and whole-person care, delivering high-quality care through a tech-forward platform. As they grow, Midi aims to scale post-onboarding education to maintain clinical excellence and practice consistency.
Conduct live virtual training sessions for VA clinicians across specialties.
Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads.
Support site go-lives by providing clinical presence during launch periods.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists, they are scaling rapidly to thousands of clinicians across hundreds of specialties.
Lead a team responsible for supporting the activation and adoption of the Parachute Health platform.
Partner with Implementation, Strategy, and Product teams to identify opportunities and build tools.
Ensure a best-in-class onboarding experience and shape future product strategy.
Parachute Health is transforming post-acute care through their digital ordering platform for medical equipment and supplies. They connect a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring patients get the life-saving products they need quickly and efficiently.
Design and implement a comprehensive onboarding program that can scale from 200 to 7,500 users in 90 days while maintaining 80%+ activation rates.
Develop training materials, job aids, video tutorials, and support documentation that meet Section 508 accessibility compliance standards
Partner with VA leadership, ILEAD (Institute for Learning, Education and Development), and VA Training Management System (TMS) teams to integrate Knowtex training into VA's ecosystem
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties.
Architect the systems and processes that power Form Health’s patient experience.
Build the infrastructure needed to support growth while preserving clinical quality, efficiency, and empathy.
Drive operational transformation by designing scalable workflows, data-supported resource models, and technology-enabled efficiencies.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Facilitate the onboarding process for new clinics, ensuring a seamless experience with clear instructions.
Capture customer feedback to improve the onboarding process and overall experience.
Collaborate cross-functionally with internal teams, escalating issues, and updating customer education materials.
Strive Pharmacy offers personalized medicine through compounding, helping patients achieve better results. They focus on providing a better experience for each customer and clinic, aiming to disrupt healthcare positively by prioritizing personalized care and accessibility.
Develop & implement long-term, comprehensive clinical operations strategies focused on member experience, clinical quality, team efficiency, and employee experience.
Cultivate a strong, cohesive clinical operations leadership team that effectively oversees day to day operations, ensures clinical safety & compliance.
Lead operational excellence within clinical operations including continuous improvement strategies/projects, operating metrics review/improvement, and standardization where appropriate.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. They strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.
Manage provider onboarding processes and ensure a seamless experience.
Oversee compliance with clinician state licensure requirements.
Drive operational workflows and implement improvements within practice operations.
Jobgether uses an AI-powered matching process for job applications, ensuring quick and fair reviews. They share the top candidate shortlist with the hiring company, which manages the final decision and next steps.
Support clinic staff in adopting web-based electronic medical records.
Ensure successful implementation tailored to each clinic's unique needs.
Contribute to the onboarding team to enhance clinical processes.
MEDFAR Clinical Solutions, founded in 2010, focuses on improving healthcare through technology. They offer a unique healthcare management solution, MYLE, for clinics, replacing outdated processes with technological alternatives and are committed to excellence in healthcare worldwide.
Assist customers in learning and adopting the brightwheel product.
Own a portfolio of 100+ accounts throughout the onboarding process.
Prioritize accounts to take strategic, timely actions and complete implementation.
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day and are backed by top investors.
Own onboarding outcomes and use data to improve them.
MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.
Provide product adoption support to customers implementing Brightwheel.
Support a portfolio of 100+ customer accounts during the onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical challenges.
Brightwheel is the largest and fastest-growing platform in early education, serving millions of educators and families daily. They are backed by top investors and have a passionate, talented, and customer-focused team with remote employees across every US time zone.
Serve as the point of contact for new providers, developing deep expertise in Nourish’s tools and processes to effectively support RDs.
Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes
Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
Nourish is on a mission to improve people’s health by making it easy to eat well. They are building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives.
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers.
Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value.
Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership.
Clarium's mission is to accelerate healthcare transformation through our AI-powered platform. They envision a future where all hospitals leverage their collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy.
Mural Health's mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. They are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Own 15+ concurrent implementation engagements, primarily for growth and commercial customers.
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows.
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence.
Common Room is an AI GTM Platform that empowers teams with AI agents built on buyer intelligence. They unify every signal across the full buyer journey into one view, helping teams target the right individuals with the appropriate message and timing. They are backed by top-tier investors and operators and have raised over $50 million.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Provide high-quality, evidence-based primary care via telehealth.
Help establish and maintain a QA program.
Serve as a Pod Lead for a group of clinicians.
Vitable is a health benefits platform that makes healthcare better for employers of everyday workers, bringing accessible, high-quality care to millions. They are growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care.