Client Onboarding Success Strategist

Knowtex

Remote regions

US

Benefits

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What You'll Do:

  • Design and implement a comprehensive onboarding program.
  • Create both synchronous and asynchronous training pathways.
  • Develop training materials, job aids, video tutorials, and support documentation.

DRIVE ADOPTION & ENGAGEMENT:

  • Achieve and maintain target metrics.
  • Identify, recruit, and develop Site Champions.
  • Conduct root cause analysis on low-adoption sites and deploy targeted interventions.

ENSURE IMPLEMENTATION QUALITY & COMPLIANCE:

  • Monitor implementation fidelity across 9 VISNs and dozens of VA sites.
  • Collect, categorize, and prioritize implementation barriers.
  • Collaborate with Product, Engineering, and Support teams.

MEASURE, ANALYZE, OPTIMIZE:

  • Conduct daily reviews of critical metrics.
  • Deliver monthly reports on comprehensive Reach metrics.
  • Lead quarterly RE-AIM framework assessments.

Knowtex

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties.

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