APEX Learning Strategy & Design, Sr. Specialist

The Role:

• Contribute to the strategy/roadmap for program efforts across onboarding and in-role development.
• Design and develop innovative, effective, and highly scalable, global learning solutions.
• Collaborate with Learning Business Partners, leadership and domain experts across ServiceNow to understand the learning needs.

Qualifications:

• Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences.
• Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies.
• Experience measuring impact through CSAT, NPS, KPIs, and other key business metrics/outcomes.

Responsibilities:

• Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level.
• Evaluate learning program efficacy.
• Partner with Instructional Designers / Media Developers by providing direction and oversight of assigned projects.