Facilitate the onboarding process for new clinics, ensuring a seamless experience with clear instructions.
Capture customer feedback to improve the onboarding process and overall experience.
Collaborate cross-functionally with internal teams, escalating issues, and updating customer education materials.
Strive Pharmacy offers personalized medicine through compounding, helping patients achieve better results. They focus on providing a better experience for each customer and clinic, aiming to disrupt healthcare positively by prioritizing personalized care and accessibility.
Build and maintain trusting relationships with clients through service.
Accountable for accurate and timely transition of new clients into the platform.
Provide ongoing client support to troubleshooting inquiries.
Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.
Support large, complex customer implementations through the end-to-end implementation process.
Assist with the delivery of the solution, ensuring that each project is executed seamlessly within the scope, timelines, and contractual requirements.
Serve as an additional point of contact for customers and internal stakeholders, managing communications, addressing challenges, and ensuring that milestones are met successfully.
Turquoise Health is making healthcare pricing simpler, more transparent, and lower cost for everyone. They are a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite, with an accomplished group of folks with a passion for improving healthcare.
Provide product adoption support to customers implementing Brightwheel.
Support a portfolio of 100+ customer accounts during the onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical challenges.
Brightwheel is the largest and fastest-growing platform in early education, serving millions of educators and families daily. They are backed by top investors and have a passionate, talented, and customer-focused team with remote employees across every US time zone.
Serve as the point of contact for new providers, developing deep expertise in Nourish’s tools and processes to effectively support RDs.
Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes
Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
Nourish is on a mission to improve people’s health by making it easy to eat well. They are building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives.
Manage provider onboarding processes and ensure a seamless experience.
Oversee compliance with clinician state licensure requirements.
Drive operational workflows and implement improvements within practice operations.
Jobgether uses an AI-powered matching process for job applications, ensuring quick and fair reviews. They share the top candidate shortlist with the hiring company, which manages the final decision and next steps.
Assist customers in learning and adopting the brightwheel product.
Own a portfolio of 100+ accounts throughout the onboarding process.
Prioritize accounts to take strategic, timely actions and complete implementation.
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day and are backed by top investors.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees.
Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. They have over 190 health systems and over 1,200 hospitals and centers across 49 states relying on their award-winning products.
Develop, mentor, manage and coach PSS staff to progress their skills to maintain Precision quality standards.
Develop robust and flexible operational methodologies, standards and processes for the PSS role and ensure consistent, quality execution among the PSS personnel.
Manage and oversee the meeting lifecycle including scheduling internal and external meetings, preparing, and circulating agendas, taking meeting minutes, circulating, and updating meeting minutes based on team and sponsor input, and filing meeting agendas and minutes in the Trial Master File.
Precision for Medicine integrates clinical trial execution with scientific knowledge, laboratory expertise, and advanced data sciences to help life sciences improve the speed, cost and success rate of bringing therapies to patients. They have a strong focus on Oncology and Rare Disease.
Represent Noctrix in direct virtual patient interactions, including training and support.
Serve as a consultant to clinicians during the implementation process.
Capture therapy support needs and provide feedback to product development teams.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team is dedicated to delivering prescription-grade therapy with an outstanding user experience, pioneering the world’s first drug-free wearable therapy for Restless Legs Syndrome.
Build meaningful relationships with patients and families, understanding their goals, barriers, and motivators.
Creating personalized care plans that go beyond diagnoses, addressing social determinants, emotional well-being, and behavioral health when applicable.
Coordinate care across providers and settings, ensuring safety, quality, and continuity.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.
Conduct brief client assessments during initial calls.
Provide crisis support, facilitate client admissions, referrals, and resource navigation.
Schedule appointments and verify insurance to ensure a seamless client experience.
Kindbridge Behavioral Health is dedicated to transforming mental health care through compassion, innovation, and flexibility. It specializes in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools and is experiencing rapid growth.
As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.