Implementation Associate

Responsibilities:

• Serve as a supporting point of contact during onboarding, ensuring clear communication and alignment at every stage of the process.
• Answer tactical customer questions and escalate issues when necessary.
• Participate in customer kickoff and working sessions alongside the Implementation Manager.

QA, Documents & Data Uploads:

• Conduct detailed quality assurance checks on customer documents, contract files, claims data, and other onboarding materials.
• Support the upload and ingestion of customer data into Turquoise systems with a high degree of accuracy.
• Validate file structures, formats, and metadata; identify issues and partner with customers to resolve them.

Requirements:

• 2–5 years of experience in implementation, customer support, healthcare operations, or another customer-facing operational role.
• Strong project management skills; PMP certification is a plus.
• Excellent time management, documentation skills, with the capability to balance multiple priorities in a complex environment.