Vice President, Central Operations

Position Overview:

• Design, implement, and oversee the operational and clinical performance of the firsthand care model across centralized services.
• Lead shared services, including Support Operations (billing, coding, benefits support, medical records), and Central Operations (virtual outreach).
• Design and develop new national service lines, such as 24/7 triage and centralized consult services.

Job Specifics:

• Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company.
• Design multiple new processes that will launch at a national scale across engagement and care model.
• Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values.

Experience:

• Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity organization with rapid scale
• Proven track record designing and scaling new clinical and operational processes, preferably in a start-up environment
• Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams