Senior Director, Asynchronous Care

End-to-End Async Performance:

• Own async throughput (outflow), backlog health, and system capacity
• Set and enforce SLAs for turnaround time, safety, and quality
• Ensure every message, refill, prior authorization, and lab follow-up is completed accurately and on time

Org Design & Leadership Architecture:

• Design and scale a multi-layer leadership structure (Directors → Managers → Assistant Managers → Medical Assistants)
• Maintain appropriate spans of control as the organization grows
• Coach and performance-manage managers to drive consistent execution across teams

Productivity, Economics, and Capacity Design:

• Define and refine time-per-task benchmarks and unit economics
• Build headcount and capacity models aligned to forecasted demand
• Optimize cost-per-task and cost-per-visit without sacrificing quality