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Operational Leadership & Performance:
- Own the day-to-day operational performance of the claims department.
- Establish, monitor, and enforce inventory management standards.
- Create and execute work plans to reduce and sustain optimal inventory levels.
Client Experience, Strategic Planning and Cross-functional Collaboration:
- Develop and own the claims department's client experience strategy.
- Serve as the claims operational owner of the system transformation.
- Own the prioritization of claims projects and client needs.
People Leadership:
- Directly manage Claims Managers and provide coaching.
- Set clear performance expectations and establish measurable goals.
- Foster a culture of accountability and execution rigor.
Centivo
Centivo is an innovative health plan for self-funded employers. They are on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills and work with employers ranging in size from 51 employees to Fortune 500 companies.