Job Description
The Customer Journey team is dedicated to mapping and optimising customer experiences across all touchpoints. Our mission is to identify pain points, ensure compliance, and create seamless processes that enhance customer satisfaction. In this role, you'll work closely with the Customer Journey Lead and take ownership of the daily development of journey maps and identifying areas for improvement. Your day-to-day activities will involve engaging with cross-functional teams, gathering insights, and ensuring our processes align with established standards. You'll also participate in a community of practice focused on sharing knowledge and continually refining our approach to customer journeys.
About Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.