Insurance Verification Specialist

Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

Handle incoming borrower, agent and lender calls at a professional level. Customer problems or issues are followed up and resolved. Meet set goals and assigned workload expectations for productivity. Meet and exceed Quality audits and metrics. Ability to be coached and learn from previous errors and know what is needed to improve.