Customer Support Advocate, Financials

As a Customer Support Advocate for our Financials pillar, assist customers with their most critical business workflows. Help them manage their books, streamline accounting processes, and maximize their profitability using our software. This is a unique opportunity to blend your passion for customer service with your knowledge of accounting principles to make a tangible impact. Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions. Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms. Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures. Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.