Experience Improvement and Innovation Program Manager, Patient Experience Department - Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as the Program Manager of Patient Experience Improvement & Innovation for the Patient Experience Department . Here, you will serve as an internal expert of our patient experience initiatives for the Emergency Departments (ED), including unplanned admissions. You’ll partner closely with our ED, inpatient, and operations leadership to drive positive outcomes serving the health system’s local communities. The Program Manager of Patient Experience Improvement & Innovation will be responsible for setting and executing our patient experience improvement programs for patients and visitors to our Adult Emergency Departments. In this role you will partner directly with leaders and staff to design and implement programmatic improvements to enhance the patient experience. Improvement efforts will be data-informed, grounded in industry best practices, and will enhance the health system’s strategic priorities to realize its mission. The Program Manager will manage complex projects and provide change management guidance and leadership for enterprise-wide patient experience improvement strategies.