Job Description
Client Experience:
- Define features that allow clients to configure communication strategies.
- Help create transparency into AI models.
- Manage integrations with 3rd-party vendors.
Consumer Impact:
- Collaborate with data science teams to implement compliance-first decisioning.
- Focus on consumer outcomes and financial resolution.
- Utilize engagement data and A/B testing strategies to improve the consumer journey.
Product Strategy & Leadership:
- Contribute to the product roadmap for AI/ML-driven communications.
- Act as a translator between technical teams and business stakeholders.
- Ensure the platform remains compliant with financial regulations.
About TrueML
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers.