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Role:
- Oversee Lighthouse and Vanguard customer programs.
- Manage Vanguard deployments and customer issue resolution.
- Bring customer pain points to product team.
Reference Development:
- Develop case studies and video testimonials.
- Work with pre-sales to match reference customers.
- Support customer and partner onboarding.
Success Metrics:
- Measure and monitor customer success.
- Measure customer health and adoption scores.
- Identify customers with poor health scores.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.