Staff Technical Program Manager

ServiceNow’s Global Cloud Engineering and Cloud Operations Program Management team drives program delivery across our worldwide cloud environments, encompassing infrastructure, services, and operations. As a Staff Technical Program Manager, you will lead initiatives across cloud operations, infrastructure engineering, Hyperscaler deployments, reliability engineering, site reliability, problem management, process intelligence and automation. The ideal candidate is passionate about customer experience, operational excellence, and continuous improvement. We’re looking for someone who delivers high-quality, scalable, and sustainable solutions with rigor and creativity. You should have a proven track record of leading cross-functional teams, driving process automation, and translating OKRs into actionable program plans. Strong program management and consulting skills, a mindset geared toward innovation and ownership, and a collaborative spirit are essential. Initiate programs by establishing the vision and measurable business goals, leading alignment on program scope and securing cross-functional resources. Take ownership for protecting the project/program investments you are managing. Determine and manage the alignment of internal and external dependencies. Understand stakeholder needs and manage expectations. Provide thought leadership and drive functional and technical maturity. Host and/or lead meetings at executive-level to reach decisions, and deliver status updates. Ensure operational readiness of the changes you will be delivering, and streamline processes to drive adoption of new capabilities. Provide leadership by example. Develop and share best practices across the team.