Senior Program Manager, Digital Customer Success

Play a pivotal role in scaling the customer success strategy through digital initiatives focused on driving product adoption and customer retention. You will design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey, maximizing user adoption, value recognition, and account retention. This cross-functional position partners with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels. In this role, you will design and launch scalable and automated success programs across the customer lifecycle, analyze the end-to-end digital customer journey, and define, track, and report on key performance metrics for digital success programs. You will also manage a portfolio of digital success programs and collaborate cross-functionally with Product, Marketing, and Success teams.