Fullstory

As a Senior Support Engineer, you'll collaborate with customer-facing teams and engineering to communicate issues and assess priority. Comfortable working independently and driving results, you’ll use programming skills to improve efficiency and develop innovative solutions for customers and colleagues. You will have the opportunity to make a huge impact in a supportive and flexible working environment that prioritizes personalized growth.

As a Principal Customer Success Manager on our Strategic team, you will be a trusted advisor for our most valuable customers helping them achieve maximum value from the Fullstory suite of products. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business.

Drive new business for Fullstory while also maximizing adoption, customer success, and revenue within your install base of accounts. Bring strong prospecting skills coupled with the ability to drive value across a highly technical, complex sales cycle. The pace of Fullstory is fast and the landscape is ever-changing. We’re looking for someone who thrives when challenged and likes to work hard and have fun while doing it.

Lead the strategy, roadmap, and execution for Fullstory's data capture technology, including SDKs, APIs, and instrumentation layers to collect rich behavioral data at scale while remaining performant, privacy-forward, and developer-friendly. Partner deeply with engineering and build foundational technology that enables product teams across the company and customers across the globe. Own product strategy and roadmap for Fullstory's data capture capabilities.

Play a pivotal role in scaling the customer success strategy through digital initiatives focused on driving product adoption and customer retention. Design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey, maximizing user adoption, value recognition, and account retention. This cross-functional position partners with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels.

As a Software Engineer on the Data Management team, you will play a key role in building out Fullstory’s next generation of AI-enhanced products and data management capabilities. With a customer-centric mindset, you will work closely with your teammates to design and build frictionless data management experiences for our users that are both powerful and intuitive. Partner with design, product management, and other engineers to create features that simplify new and existing data management workflows.

This role involves owning an Enterprise territory, crafting long term plans, actively prospecting new business, and managing multiple relationships. The candidate will use technology to accurately forecast, manage deal stages, and understand pipeline predictability.

As a Senior Software Engineer on the Digital Experience Analytics (DXA) team, you will play a pivotal role in empowering Fullstory customers by delivering valuable insights into their users' digital interactions. Your efforts will have a direct impact on the business success and customer satisfaction associated with Fullstory Analytics and StoryAI. To excel in this job, you must be product focused, possess a strong customer centric mindset, and have a high level of ownership & autonomy.

You will be a key driver in building systems and features that provide a consistent and lovable experience across all Fullstory products. You will collaborate closely with senior leaders, cross-functional engineers, designers, and product management to develop mission-critical features that drive enterprise adoption and create significant business impact. You will also be expected to mentor and coach other engineers across a globally distributed engineering team, drive technical direction, and influence engineering best practices.