Solar Service Operations Project Coordinator

The Service Operations Project Coordinator role is critical to Palmetto’s platform success, handling customer and operational logistics for ongoing services and support. This involves managing customer support for the lifespan of the solar system. Responsibilities include assisting customers, B2B channel partners, and Tier 1 Customer Support reps in resolving post-PTO support cases, investigating elevated tickets, confirming problem validity, and seeking known solutions. Critical tasks include triaging, troubleshooting, and scheduling service appointments, determining the scope of work, building final quotes, and approving invoices from service partners. Additional tasks related to ensuring customer service levels meet expectations are critical. Other tasks include proactive communication with clients regarding project status, escalating jobs that are stuck or delayed, and leading collaborative efforts among various departments like sales, engineering, and supply chain. Responsibilities also include conducting periodic business reviews with partners and vendors, suggesting process improvements, and completing root-cause analysis of service cases.