Responsibilities:
- Serve as the primary point of contact for technical support, managing core IT functions such as Microsoft 365 administration and employee account management.
- Perform routine tasks including password resets, device configuration, and troubleshooting, ensuring employees have the tools needed for success.
- Collaborate with internal teams and external vendors to maintain efficient IT operations and enhance user experience.
Qualifications:
- 5–7 years of experience in IT support or helpdesk operations, with strong skills in Microsoft 365 administration and troubleshooting.
- Excellent verbal communication to explain technical concepts to non-technical users, coupled with a customer-first mindset and patience.
- Ability to work independently during U.S. business hours, supporting a remote workforce and managing multiple requests simultaneously.
Environment:
- This is a highly visible and collaborative role, integrated into the team rather than a traditional ticket-based function, focusing on clear and hands-on assistance.
- The technician will work closely with employees across all levels, identifying opportunities to streamline workflows and improve support systems.
Interdependence
Interdependence is a public relations and integrated marketing solutions firm powered by proprietary technology to help brands enhance their business and lives. It has hundreds of team members worldwide, a rapidly growing structure, and was named one of America's best PR agencies by Forbes, with a commitment to a collaborative and performance-driven work environment that encourages innovation and professional growth.