Job Description
As a Senior Salesforce Administrator, you will be an integral part of the Business Systems Team, responsible for administration and support of Salesforce. You will join a team that handles everything from ETL integration configurations, 3rd party application support and everything Salesforce Sales and Service Cloud.
Business Systems supports Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR teams. You will collaborate with stakeholders across the company, understand their business needs and translate them into efficient solutions. You will also mentor and train other members of the team to ensure our team is continually growing our skills.
In this role, you will:
Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
Configure and support Salesforce embedded applications and integrations such as Conga
Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
Troubleshoot and resolve system issues, ensuring high availability and performance.
Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
Document system configurations, processes, and training materials; support end-user training and adoption.
Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.
Mentor and support other administrators and team members.
About Edmentum
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions, aiming to ensure all students have access to flexible learning environments.