Service Manager - Aftermarket

Understanding project needs for ongoing parts sales and equipment rehabilitation work. Develop, maintain, and actively update Veolia field service schedule. Effectively communicate with colleagues, contractors, engineers, end users on field related activities. Drive scheduling activities and ensure project field needs are professionally managed. Ability to locate, utilize qualified resources to complete field tasks. Implement strategies to grow field service team members. Effectively recruit and utilize Veolia verified contracted services. Oversee operations of field activities. Ensuring all field related documentation is obtained and added to project files. Training and mentoring field service team members. Build and maintain effective communications with existing and new clients. Routinely perform field service-related activities when other members are unavailable. Troubleshoot complex issues that regularly occur and find productive solutions. Actively support business development team members. Drive part sales and rehabilitation opportunities. Regularly perform equipment inspections and rehabilitation scope of work. Effectively maintain and manage field service documentation database.