Customer Support Supervisor - Environmental Solutions

Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste. Responsibilities include working with sales representatives on pricing, scheduling and transportation issues, monitoring calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies. You will also recommend approaches and services to provide customers with exceptional service. Determine work procedures, prepare work schedules, expedite workflow, study and standardize procedures to improve efficiency and interface with customers and operations to make sure projects are completed as requested. You will provide proposals in reply to customer's requests for services, make decisions on how to schedule and coordinate transportation services, arrange off-site shipments, prepares profiles, manifests and corresponds with transportation department. They will also ensure that customer service supports sales representatives in their effort to secure and maintain a client base.