Call Center Scheduler

Responsibilities:

• Answer telephone calls promptly and in a friendly manner.
• Pre-Registers all New Patients.
• Verify caller’s information.

Scheduling:

• Schedule the patient with the correct appointment type code, scheduling the patient with the correct amount of time, documentation of appointment reason for every patient is essential, and confirming appointment date, time, provider they are seeing and office location.
• Put patient on call wait list if patient wishes to be seen sooner.
• Check the wait list daily when cancellations come through.

Additional Tasks:

• Triage all calls to appropriate personnel.
• Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message.
• Responsible for patient reschedules and patient reminders.