Customer Experience Associate I - Bilingual (Spanish)

The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process. This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve. Care Center Hours of Operation: The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs. M-F 10:30am-7pm CST Saturday 8am-12pm CST rotating (subject to change due to business needs). Responsibilities: Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management Assist customers with setting up rental reservations and scheduling tows Exhibit a sense of urgency towards daily workload Convey empathy and confidence on all internal and external customer interactions Respond to inquiries by clarifying, researching, planning, and implementing Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer Execute job while multitasking across multiple communication channels Execute department processes and procedures to maintain assignment integrity To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement Always acting in a manner that creates positive outcomes for our customers Able to keep customer and company information confidential All other duties as assigned by management