Job Description
We seek an SBC Support Engineer to join our US client remotely. The project involves transforming the customer experience (CX) systems and processes from traditional call centers to an omnichannel platform. This transformation supports consumers, providers, and agents with constantly evolving features and functions.
Responsibilities: Day-to-day incident, Problem, and Change management. Support for high priority issues P1/P2 and Escalations. Support for SBC-related changes as well as Call Trace from the SBC end. Health check of SBC environment.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for large enterprises.