Job Description
Deliver exceptional customer support by addressing incoming inquiries promptly and professionally. Assist clients with policy-related questions, providing accurate and clear information. Process payments, modifications, and escalate complaints across a number of communication channels. Respond in a timely manner to all customer inquiries. Document all customer interactions by entering in the database. Ensure that Call Center metrics are met regarding customer satisfaction and call management. Identify, and escalate, if necessary, any complex issues to leadership for resolution. Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented. Perform other duties, as assigned.
About Slide Insurance
Slide Insurance is a company that values fun, innovation, and is driven by passion, purpose, and technology, creating an award-winning culture.