Field Service Technician

Role Responsibilities:

• Provide customer service in person, phone, and email to resolve issues and build relationships, collaborating with sales and technical teams for satisfaction.
• Manage service schedules for timely visits and conduct on-site assessments to evaluate technical needs and maintenance requirements, performing audits on furniture.

Qualifications and Skills:

• Strong mechanical and technical aptitude for diagnosing issues, with excellent interpersonal and communication skills for professional customer management.
• Proven ability to work independently in a fast-paced environment, proficiency in Microsoft Office and CRM systems, and willingness to travel extensively (50-70%).

Company Culture and Benefits:

• Palliser values employees and communities, fostering an inclusive environment where every employee can excel, with a commitment to diversity and support.
• Benefits include a comprehensive package with life, health, dental, disability, RRSP match potential, employee assistance, furniture purchase, professional development, and free parking.