Social Media Specialist (Trust and Safety)

Your Role:

• Manage a large volume of dynamic, escalated customer contacts with attention to detail, ownership, and follow-through.
• Create Voice of Customer reports using social listening data around user sentiment, off platform discussions of platform safety, and customer sentiment around product changes.
• Synthesizing and analyzing risk for complex or high-visibility issues in real-time.

Your Qualifications:

• Experience managing Social Media Channels (Facebook, Instagram, TikTok, X, LinkedIn) for a brand with over 100,000 followers.
• High proficiency in storytelling through data presentation for senior leaders.
• 3+ years in a customer facing role that managed escalated interactions, plus 2+ years involving social media.

Benefits:

• Competitive compensation and 401k match.
• Long-term incentive plan with company performance-based cash payout.
• Flexible PTO and competitive benefits including medical, dental, and vision insurance.