Trust and Safety Agent - French Speaking

Responsibilities:

• Effectively prioritize competing high priority internal and external customer demands.
• Manage a large volume of high severity, dynamic customer contacts with attention to detail, ownership, and follow-through.
• Educate users on how to maintain safety and security while being responsible members of the Rover community.

Qualifications:

• 2+ years of Trust and Safety or similar safety related experience.
• 1+ years of experience in customer facing roles requiring de-escalation of intense customer concerns or crisis response.
• Strong verbal and written English communication skills and fluency in French.

Benefits:

• Competitive compensation with a 401k match and long-term incentive plan.
• 4 weeks PTO and competitive benefits including medical, dental, and vision insurance.
• Pet benefits, including $1000 toward adopting your first dog or cat, and bring your dog to work.