Provide exceptional member support by transforming complex healthcare questions into simple, human experiences.
Drive innovative Care projects tailored to your expertise, with 80% of time on support and 20% on projects.
Lead process improvements and collaborate with cross-functional teams to shape the future of Care at Alan.
Alan is a health insurance company that integrates insurance, prevention, and care into a single user experience. With over 800 employees and partnerships with 40K+ companies, they serve more than 1M members and have a unique culture focused on prevention.
Build and own the Trust & Safety function to protect the field workforce of phlebotomists entering members' homes alone.
Run discovery to surface major risks, author policies, and deploy safety solutions such as body cameras and panic buttons.
Partner with Legal, People, and Field Operations to establish incident response workflows and field education programs.
Getlabs is a leading platform for at-home diagnostics, enabling healthcare organizations to send mobile phlebotomists to patients' homes for lab collections and advanced diagnostics. The company has raised $50M from strategic investors including Labcorp and Quest, and was acquired by Function Health in 2026 to create a comprehensive preventive health platform.
Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
Deliver dynamic training sessions and monitor customer health to drive adoption and proactively re-engage users.
Collaborate with cross-functional teams to optimize training materials and solve onboarding challenges for the French market.
Voize builds AI companions that automate digital workflows for frontline workers, such as caregivers, to give them more time for human connection. The company is backed by $50M in Series A funding, has over 200,000 users, and fosters an open, collaborative culture.
Manage escalated customer contacts via social media with attention to detail and follow-through.
Create Voice of Customer reports using social listening data around user sentiment and platform safety.
Moderate Rover-owned social media communities and synthesize risk for complex issues in real-time.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we are a values-driven, fast-growing tech company with a focus on building safe and personalized experiences, recognized as a great place to work.
Verify host claims on booking platforms using online research tools and calls.
Maintain and update spreadsheets to track verification progress.
Communicate regularly with the project manager and flag suspicious data.
TSMG is a company involved in AI/ML data collection and web data acquisition. They are hiring for a temporary project, focusing on data verification with a small team and flexible part-time work culture.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Evaluate AI-generated French responses, rate them, and flag cultural issues.
Rewrite weak responses into clear, natural Canadian French.
Create original French prompts and example responses to expand training data.
We are a global AI data company that delivers high-quality, ethical data to train the world's most advanced AI systems. With over 500,000 contributors, we offer flexible, remote project-based opportunities with a supportive global community.
Review and moderate user content for policy compliance.
Identify risks, escalate cases, and audit quality.
Collaborate with teams to improve safety workflows.
This role is with a partner company focused on trust and safety and improving online interactions. It runs large-scale platform safety operations with a collaborative, growth-oriented culture.
Develop and execute strategic community management plans to grow Reddit's presence in the French market.
Build and nurture relationships with local volunteer moderators, power users, and creators to foster community growth.
Analyze quantitative and qualitative data to uncover insights and optimize the international consumer growth playbook.
Reddit is a community of communities built on shared interests, passion, and trust, hosting the most open and authentic conversations on the internet. With 100,000+ active communities and approximately 130 million daily active unique visitors, it is one of the internet's largest sources of information.
Act as single point of contact for top-tier Members, handling requests via phone and email with empathy and creativity.
Proactively curate personalized travel experiences, including restaurant reservations, transportation, and on-site activities.
Anticipate Member needs and ensure seamless, exceptional service throughout their stay and beyond.
Accor is a global hospitality leader that creates unforgettable luxury experiences with heart. For over 30 years, the Moncton centre has been an employer of choice with a diverse, welcoming culture and a focus on responsible hospitality.
Manage daily allowances and sick leave cases, including tracking, salary certificates, and communication with health insurance funds.
Handle work accidents and occupational diseases, including case management, declarations, and administrative follow-up.
Coordinate medical visits by scheduling appointments, managing documents, and ensuring accurate data.
Ayming is an international consultancy that helps businesses optimize their HR and social protection processes. They are expanding their team in Portugal and emphasize a collaborative, client-focused culture.
Own and build the customer-trust program for EMEA, including how conversations are prioritized, escalated, and resolved.
Translate customer security requirements into internal controls, evidence, and product or operational requirements.
Partner with EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and its customers.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, and we are a high-growth cybersecurity company that values trust and collaboration.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle priority situations with high care and proactively contact users and stores when necessary.
Act as a brand ambassador to encourage sustainable behavior and communicate customer needs to internal teams.
We are a certified B Corporation with a mission to empower everyone to take action against food waste. Our community of over 133 million users and 261,000 partners across 20 countries has saved over 500 million meals, and we have over 1,350 enthusiastic teammates.
Create multimedia briefings by categorising media coverage and highlighting key developments.
Analyse and synthesise complex information into clear, accurate client insights.
Monitor media coverage and client monitoring services, ensuring quality and accuracy of deliverables.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. Serving over 75,000 companies including 84% of the Fortune 500, Cision fosters an inclusive environment where employees can be their authentic selves.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.