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Your Mission:
- Provide exceptional member support across email, chat, and phone.
- Master the French healthcare system and B2B partner needs.
- Turn complex healthcare questions into simple, human experiences.
Improving Alan:
- Spend 80% of your time on member support and 20% on innovative Care projects.
- Lead process improvements and transform data into actionable solutions.
- Build high-performing project teams and guide fellow Alaners.
What We're Looking For:
- Genuine passion for helping others and solving member challenges.
- Master French and English at full working proficiency.
- Comfortable with technology and digital tools.
Alan
Alan is a health insurance company that integrates insurance, prevention, and care into a single user experience. With over 800 employees and partnerships with 40K+ companies, they serve more than 1M members and have a unique culture focused on prevention.