Patient Support Manager

This position will provide day-to-day leadership for a significant portion of the Patient Support team and will be responsible to lead a team of supervisors and/or Patient Support team members.  The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of Patient Support Supervisors, Team Leads, Patient Support team members, and any other support team members. This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquires OR prior authorization and financial assistance support. Actively manage team member productivity and ensure all work is completed with high-quality standards through proper auditing. Manage clinic-level and/or hospital service-level escalations and actively manage the plan with key stakeholders to resolve the escalation. Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Support team training needs. Provide coaching/mentorship support for new/existing supervisors that need support on a variety of areas:  Performance Management/GROW coaching conversations, Interviewing, difficult conversations, overall team engagement strategies. Work very closely with Supervisors, Team Leads, and broader Patient Support team members ensuring they remain highly engaged in their role and maintains an industry-leading team member engagement.