Technical Support Engineer

We’re hiring a Technical Support Engineer to assist in the next phase of our growth. This role will report to the Head of Customer Support. You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive. You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction. If you have an obsession for making customers successful in driving value out of their cloud data, you will have a lot in common with Veza! You will provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.  You will also manage the escalation and ensuring prioritization of product defects into the engineering team. Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams. Create and share knowledge in both written and verbal forms both internally and externally. Function as a subject matter expert within support for Veza products. Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes.