Delivery Manager

Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols. Clients Needs Analyst is an important part of the role - Understand deeply what the client is asking for — and what they really need — often translating vague complaints into actionable work. As the company representative to our clients, you will be required to advocate on their behalf to ensure that their needs are met and issues are resolved timely. Issue Management is crucial to track all issues raised by our clients from the point they are reported through to conclusion, providing appropriate communication throughout. Relationship Management is important to establish yourself as the trusted advisor with our clients by building rapport and a successful working relationship with each client. The role includes preparing for and facilitate regular status meetings, generating monthly business summary reports, and support quarterly executive business reviews. Providing continuous training for clients to ensure the use of Madaket products is being executed effectively. Onboarding new clients to help them understand the full suite of company products, programs, and services and to provide timely response to client queries and questions to support the illusion that they are your only client.